By: Dr. Frank Benest, ICMA Senior Advisor
In this issue of Career Compass, Dr. Benest helps us understand the importance of trusting ourselves and being confident so that
we can lead at every level of the organization.
I'm an early-career program specialist who wants to be a leader in my special district organization. I want to know how I can
develop my leadership skills even though I'm not a manager. I know you have said that anyone can lead but why would anyone follow
me if I'm not in a "leadership" role?
People decide to follow. It is a choice. Jim Collins states that you know it is leadership when followers can decide not to
Non-managers often bemoan the fact that they do not have any formal authority. It is true that formal authority is helpful, but
you need to recognize that formal management authority can only force a minimal level of compliance and performance. As opposed to
management, leadership is not based on your formal authority but rather on your interpersonal attributes, even your moral or
spiritual traits. Leadership is about winning the hearts and minds of people who choose to follow your lead.
MY MOM ROSY
So what are your values and other attributes that would attract followers? Here is one way to find out. Identify a person who
earlier in your life significantly influenced who you are and most shaped your values.
In my case, it was my mother Rosy. Rosy was an Arab woman who grew up in Beirut, Lebanon. As a young single woman, Rosy bravely
traveled by herself during World War II to Baghdad, Iraq, to teach in the Jewish community. After the war, Rosy decided to come to
America. She met my father on a freighter coming to the U.S. and ended up in Kansas where she gave birth to my brother and me.
After a divorce, Rosy joined VISTA (the domestic version of the Peace Corps) and taught migrant farm workers, coordinated student
housing at a university, and returned to school and became a gerontologist.
Besides basic ethical behavior, my mom Rosy taught me to:
- Never give up (Rosy flunked her driver's test 12 times in a row before passing on the 13th try!)
- Serve others
- Apply your energy to make a difference
- Face your fears and then do what's right
- Embrace learning (including learning through mistakes) throughout your life
- Be strong and sufficiently confident in yourself to be self-critical
- Work hard at something worth doing
- Give a lot and you'll get a lot (Rosy decided that her tombstone should read "I Care!")
While I do have specific skills (I'm a good communicator; I am good at strategy), people do not gravitate to me because of my
positive authority or my skills. They follow me because I care; I want to make a difference; I will do whatever it takes; and I
display courage. People follow me because of the values that I learned from Rosy at an early age and exhibit on a daily
My mom taught me to be self-reflective. In critiquing my leadership capabilities, I have come to conclude that I need to learn
several new behaviors if I am going to better exert leadership in the service of others:
- More profoundly listen to others without evaluation
- Respect different values, perspectives and interests
- Integrate different interests and values into any proposal or venture that I want the group to pursue
- Facilitate, not direct action
Since I left my long-time City Manager career, I have been trying to better learn these behaviors. In my "encore" career, I have
been experimenting as a group facilitator and consultant. Successful consultants listen well; withhold judgment; identify
different needs, perspectives and interests; and incorporate these views and interests into a plan. I am becoming a better (and
more humble) leader as I facilitate and consult.
EXHIBITING LEADERSHIP BEHAVIOR
To demonstrate and practice day-to-day leadership on the job, try these suggestions:
- Talk about important values in conversations with colleagues
- List to co-workers and other stakeholders and integrate their interests into the work plan
- Speak up at a staff meeting, recommending how the team should proceed
- Verbally support the leadership endeavors of others
- Actively help others on the team accomplish collective goals
- Model hard work, service and tenacity
- Treat every obstacle as a barrier to jump over (or work around)
- Work with others to find creative solutions
To become a better leader, ask yourself these critical questions:
- What are my values?
- What are some behaviors that can enhance leadership capacity?
- In what kind of situations can I demonstrate my values in active and tangible ways?
- What are some experiences that will help me further learn these behaviors?
As you address these questions and take on new experiences, you will become a better leader. As John F. Kennedy once remarked,
"Leadership and learning are indispensable to each other." To succeed, our local government organizations need leaders at all
levels, not just at the top. As Margaret Wheatley suggested, great enterprises are "leader-full" organizations.
The simple question-"Why should anyone follow me?"-is very provocative. Addressing this question can lead you to explore who you
are and how you can exert leadership for the benefit of others.
Career Compass is a monthly column from ICMA focused on career issues for local government professional staff, and appears
in ICMA's JOB newsletter and online. Dr. Frank Benest is ICMA's senior advisor for Next Generation Initiatives and resides in
Palo Alto, California. If you have a career question you would like addressed in a future Career Compass, e-mail
firstname.lastname@example.org or contact Frank directly at
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